1. Who we are
This website is operated for Stayc Louise Hair, Aesthetics & Training Academy, 86 John St, Rochester ME1 1YW. For privacy questions, email Email us your enquiry.
2. Information we may collect
When you contact us or submit an Academy enquiry, we may receive information such as your name, telephone number, email address, training interests and the message you choose to send. Hair and aesthetics bookings are completed using the Treatwell booking service, which may collect booking and payment information under its own privacy terms.
3. How we use information
We use information to respond to enquiries, administer training enquiries, communicate about appointments or services, maintain appropriate business records, and protect the website from misuse. We do not use Academy enquiry information for unrelated marketing unless you have separately agreed to that.
4. Booking provider and other recipients
The live booking area links to or displays Treatwell at our booking page. When you use that service, your booking information is handled by Treatwell as the booking provider. Website form submissions may also be processed by our website hosting provider so that the enquiry can be delivered to us.
5. Lawful basis and retention
We normally use enquiry information because it is necessary to take steps at your request before providing a service, to perform a booking or training arrangement, or because we have a legitimate business need to answer and retain relevant correspondence. We keep personal information only for as long as reasonably needed for the purpose it was collected and for applicable business, insurance or legal record-keeping requirements.
6. Your rights
Depending on the circumstances, UK data protection law may give you rights to access, correct, erase, restrict or object to the use of your personal information, and in some cases to receive a portable copy. You may contact us using the details above. You may also raise concerns with the UK Information Commissioner's Office.
7. Security and children
We take reasonable steps to protect information submitted through the website. The site and booking services are intended for customers and trainees who can lawfully provide the requested information; treatment eligibility and age requirements are considered separately as part of consultation and booking.
8. Changes to this policy
We may update this policy when our website, providers or business processes change. The date at the top of this page shows the current version.
86 John St, Rochester ME1 1YW
Email us your enquiry · 01634 818999